The TUI app allows you to easily book and manage holidays, flights, cruises, and more on your mobile device. However, sometimes, the app can stop working properly, leaving you unable to access your upcoming trips or make new bookings. If you find yourself faced with a TUI app that refuses to open or experiences freezing and crashing, you can try several troubleshooting steps to get it up and running again.

What Is the TUI App?

The TUI app is a popular travel app that allows users to browse, book, and manage holidays provided by TUI, one of the world’s largest leisure, travel, and tourism companies. The app aims to make trip planning and travel easy by having everything you need in one place on your mobile device. However, like any app, sometimes things can go wrong, and users encounter problems.

Fix 1: Check Your Network Connection

Your network connection is the first thing to check whenever you have an app problem. Apps rely on an internet connection, so a weak Wi-Fi signal or mobile data issues can cause them to misbehave or fail to load.

To troubleshoot your network connection:

  1. Open your phone’s Settings app and go to Network & Internet => Wi-Fi. Make sure Wi-Fi is enabled and connected to your router’s network.
  2. If using mobile data, go to Network & Internet => Mobile network and make sure Mobile data is enabled.
  3. Try toggling airplane mode on and off to reset the network connection.
  4. Restart your phone to refresh the network.
  5. Move closer to your Wi-Fi router if the signal is weak.
  6. Run a speed test to check for any issues with your overall connectivity.

If the app starts working properly after checking the network, then a connection problem is likely the culprit. Please read more ITV Hub

Fix 2: Clear the App’s Cache and Data

App caches and data can become corrupted over time, leading to freezing, crashes, and other errors. Clearing this data forces the app to start fresh, which often resolves common problems.

To clear the cache and data for the TUI app:

  1. Open your Android Settings.
  2. Tap Apps & notifications.
  3. Select the TUI app.
  4. Tap Storage & cache.
  5. Tap Clear cache and Clear storage to remove any temporary data and saved app data.

Restart the TUI app and see if performance improves. Clearing the cache can quickly fix app freezing and crashing in many instances.

Fix 3: Check for App Updates

App developers frequently release updates to squash bugs and optimize performance. If your TUI app is having issues, make sure you have the latest version installed.

To update the app:

  1. Open the Google Play Store app.
  2. Tap the hamburger menu in the top left.
  3. Tap My Apps & Games.
  4. Scroll to the TUI app listing.
  5. If an Update button is shown, tap it to download the latest version.

Updating to the newest app version can resolve any software bugs that may be interfering with usage.

Fix 4: Uninstall and Reinstall the App

If you still can’t get the TUI app working after trying the above steps, a more drastic last resort is to uninstall and reinstall the app completely. This wipes the slate clean, eliminating any corrupted files that may be present.

To uninstall and reinstall:

  1. Head to Settings => Apps & notifications and select the TUI app.
  2. Tap Uninstall to remove the app and all its data.
  3. Open the Google Play Store and search for “TUI”.
  4. Tap Install to download a fresh copy of the app.
  5. Login again when opening the newly installed app.

Reinstalling an app often resolves even the most troublesome issues that can’t be fixed with standard troubleshooting.

When to Contact TUI Support

If you still can’t get the TUI app not working after trying all of these troubleshooting tips, it’s time to reach out to TUI’s customer support for additional help. They may be able to diagnose a problem on their servers that is preventing the app from functioning properly for you.

You can contact their support team via email, live chat, or phone. Be ready to provide details on when the problems started, what you’ve tried so far, and the specific error messages/behavior you are seeing.


While app issues can certainly be frustrating, a few simple troubleshooting steps often serve to get things working smoothly again. Start by checking your network connection, clear app cache/data, check for updates, and reinstall the app as a last resort. Reach out to customer support if problems persist after trying these fixes. With a few taps in your settings and app store, you should be booking and managing travel via the TUI app again in no time.