Com.samsung.sdm.sdmviewer is the package name for the Samsung Deskphone Manager (SDM) app developed by Samsung Electronics. SDM allows users to access contacts, call logs, and make calls on their Samsung deskphones through their mobile devices.
What is Samsung Deskphone Manager?
Samsung Deskphone Manager (SDM) is an Android app created by Samsung for business users of their deskphones and smartphones. It allows users to:
- Access contacts and call history of their Samsung deskphone through their mobile device
- Make and receive calls on the deskphone using their mobile device
- View caller ID when receiving calls on the deskphone
SDM creates a bridge between the deskphone and mobile device, providing flexibility and improving productivity. It is designed for Samsung’s VoIP deskphones used in corporate settings.
Key Features of SDM
Some of the key features provided by SDM through its package com.samsung.sdm.sdmviewer include:
- Deskphone Contacts and Call Logs – Users can view and search contacts and call history stored on their Samsung deskphone through their mobile device. This information is synced to the phone.
- Make Calls – The app allows users to make calls directly from their mobile device through the deskphone system. This facilitates call management when away from the desk.
- Receive Calls – When receiving a call on the deskphone, the mobile device will display the caller ID. Users can choose to accept or reject the call from their device.
- Voicemail – Voicemails received on the deskphone can be played directly through the mobile app.
- Presence – Users can set their presence status (Available, Busy, Away etc.) which reflects on the deskphone.
- Call Transfer – Incoming calls can be transferred from the mobile device to another number on the phone system.
How to Use SDM
Using SDM to access deskphone features through a mobile device is straightforward:
Step #1: Install the SDM app on the mobile device from the Google Play Store. Allow all requested permissions.
Step #2: Pair the mobile device with the Samsung deskphone by scanning a QR code or entering a PIN.
Step #3: Log in to the deskphone through SDM using your deskphone extension and voicemail PIN.
Step #4: You can now make calls using your mobile device which will connect through the deskphone system.
Step #5: Receive calls with caller ID on your mobile device. You can accept, reject, hold or transfer these calls.
Step #6: Access contacts, call history and voicemails stored on your deskphone.
SDM simplifies call management by providing deskphone features on your mobile device. The com.samsung.sdm.sdmviewer package enables the core functionality.
Com.samsung.sdm.sdmviewer in Google Activity
If you use SDM on your Samsung device, you may see com.samsung.sdm.sdmviewer appear under ‘My Activity’ in your Google account.
This is because Google Activity tracks app usage on your device. The package name com.samsung.sdm.sdmviewer identifies SDM’s activity.
Seeing this package name in your Google Activity confirms that you have used SDM to access your Samsung deskphone from your mobile device. It does not indicate any security risks.
What Permissions Are Needed by SDM
For SDM to fully function, it requires certain permissions on your device:
- Contacts – To access deskphone contacts
- Call Logs – To read call history
- Phone – To make calls and view caller ID
- Storage – For managing app data
These permissions allow seamless integration between your Samsung deskphone and mobile device. SDM needs access to these device features to provide its services.
Is SDM Safe to Use?
Yes, SDM is safe to use. As it is developed by Samsung Electronics, it is a legitimate app and not malware.
Some users may be concerned about SDM having access to contacts and call logs. However, there is no evidence of the app collecting any personal data without consent.
The permissions required are purely for providing the app’s intended functionality. SDM does not access any information externally or pose a privacy risk.
How to Uninstall SDM
SDM comes pre-installed on some Samsung devices. If you wish to uninstall it, here are two methods:
- ADB – Use ADB commands to uninstall as it is a system app. You will need to enable USB debugging.
- Rooting – Root your device and use an app like System App Remover to uninstall system apps.
However, unless you have a specific reason, there is no need to uninstall SDM. Disabling the app from Settings is enough if you don’t use it.
Conclusion
Com.samsung.sdm.sdmviewer is the core package for Samsung’s Deskphone Manager app. It enables convenient deskphone call management through a mobile device. SDM is a safe and useful productivity tool for businesses using Samsung’s telephony solutions.
